Privacy Policy

Our Commitment to Privacy

grand galyk respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle your data when you use our website and services.

We are based in Montreal, Quebec, Canada, and our practices comply with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Event Details: Event date, venue information, celebration type, guest count
• Communication Data: Messages, inquiries, and correspondence with our team
• Service Preferences: Design preferences, theme selections, budget considerations
• Payment Information: Billing details for service contracts (processed securely)

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage Data: IP address, browser type, device information, pages visited
• Cookie Data: Information stored through cookies and similar technologies
• Analytics Data: Website traffic patterns and user behavior metrics

How We Use Your Information

We use your personal information for the following purposes:

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide the decoration services you've requested
• Consent: For marketing communications and optional data uses
• Legitimate Interests: For business operations, service improvement, and client relationships
• Legal Obligations: To comply with tax laws, accounting requirements, and regulatory mandates

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Vendors who assist with payment processing, website hosting, email services, and analytics (under confidentiality agreements)
• Venue Coordinators: When necessary for event planning and coordination purposes
• Other Event Vendors: With your permission, to coordinate with caterers, photographers, or entertainment providers
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers with encryption protocols
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure payment processing through trusted providers
• Employee training on data protection practices

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for different periods depending on the purpose:

• Inquiry Data: 3 years from last contact
• Client Service Records: 5 years after event completion
• Financial Records: 7 years for tax and accounting compliance
• Marketing Consent: Until you withdraw consent
• Website Analytics: Up to 26 months

After these periods, we securely delete or anonymize your information unless legally required to retain it longer.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Third-Party Services

Our website may use third-party services that collect information:

• Google Analytics: For website traffic analysis (subject to Google's privacy policy)
• Payment Processors: For secure payment handling (not stored on our servers)
• Email Service Providers: For communication management
• Map Services: For displaying our location

These services have their own privacy policies governing how they use information.

Children's Privacy

Our services are intended for adults planning events. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily stored and processed in Canada. If we transfer data outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated through email or website notice.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: